Cancelling an AOL account
Now, as someone who used to work in IT, I remember very clearly the nightmare of having to deal with staff who had opened an AOL account and then had trouble changing it. It was always pretty clear that one method of these megacorp ISPs is to make cancelling so damn hard you can never do it.
So, after running a story on how AOL tries to retain the accounts of the deceased, Consumerist.com has finally recorded an attempt to cancel, and the result is, well, both side-splitting and kinda scary.